Refund Policy

Refund Policy - the basics

At Naturally Kaposh, we take pride in creating high-quality, all-natural beauty products and providing professional mobile hair services. Your satisfaction is important to us. This Refund Policy outlines the conditions under which customers may request a refund and the process for doing so.

Eligibility for Refunds

Refunds are available only under the following circumstances:

You received a damaged or defective product.
You received the wrong item.
You are dissatisfied with a product purchased online within the timeframe below.

Please note: Due to the nature of handmade and personal care products, we cannot accept returns for opened or used products unless defective. Mobile services are non-refundable once performed, as services are provided in-person and per appointment.

Refund Request Timeframe

All refund requests must be submitted within 7 calendar days of receiving your order or service. Requests made after this period may not be eligible.

Refund Process

Contact us at naturallykaposh@gmail.com with your order number, description of the issue, and photos if applicable.
Our team will review your request within 2–3 business days and respond with instructions.
If approved, a refund will be issued via the original payment method within 5–7 business days.
Shipping fees are non-refundable unless the refund is due to an error on our part (e.g., wrong or defective item).

Partial Refunds

Partial refunds may be issued if:

The product is partially used
There is minor damage caused during use
A discounted or promotional item is returned

The amount will be determined on a case-by-case basis.

Non-Refundable Items

The following are not eligible for refunds:

Opened or used products (except defective items)
Gift cards
Mobile hair services already performed
Customized or personalized orders

Exchanges

Currently, Naturally Kaposh does not offer direct exchanges. Refunds may be issued for eligible products, and customers may place a new order if desired.